Why
the Offline Are Offline
More than 400 million people use the Web on a daily
basis, but there are billions of people who have
neither heard of the Internet nor have any intention
of going online anytime soon.According to research by Ipsos-Reid,
even among the most developed Internet markets in
the world, such as the United States, Canada, Sweden
and the Netherlands, about one-third of the people
who could use the Internet choose not to. In fact,
the research found that only 6 percent of the
world's 6 billion citizens are online.
What's going on?
"The answer is
twofold," said Brian Cruikshank, a senior vice
president with Ipsos-Reid and leader of the
company's global technology practice. "In the
developed world, a substantial number of people who
could very easily go online have decided not to.
They see no compelling reason to be on the Web. The
hype and the promise of the Internet clearly hasn't
impressed them -- not yet, at least. For others in
nascent, less developed markets, the cost of
accessing the Internet competes with the cost for
basic necessities and access availability is very
limited outside of urban areas."
Ipsos-Reid surveyed people in
30 countries who aren't on the Internet and who
claim they have no plans to go online. The most
frequently mentioned reasons for staying offline are
"have no need for the Internet" (40
percent), "no computer" (33 percent),
"no interest" (25 percent), "don't
know how to use it" (16 percent),
"cost" (12 percent), or "no
time" (10 percent).
In less-developed countries,
where access to the Internet is a significant
problem because of poverty and lack of a modern
communications infrastructure, cost and access are
cited as barriers more often than they are in major
industrialized countries. In urban India and urban
South Africa, for example, only one-quarter of the
population has access to the Internet, and fewer
than 10 percent of people report being recent users,
the company found. In urban Russia, 83 percent of
respondents reported having no Internet access at
all.
"Those growing up on the
Internet will one day make up the bulk of the
population and there will be very few non-users down
the road," Cruikshank said. "But that's
maybe an entire generation away in many developing
markets. In the meantime, you still have a massive
group, that is not going to disappear overnight, of
potential users who have the means, yet are still
not convinced of the Web's merits."
While it may take some time
for the Internet to truly come close to reaching
ubiquity among those that want access, the growth is
far from over.
"The next crest of the
Internet wave will come from markets that are
already well along the way -- particularly in
Western Europe -- with the most capacity for upside
surprises, since their social structures and
communications infrastructures offer few
barriers," Cruikshank said. "In these
countries, it's simply a matter of time before more
people go online. We have already started to see
Europeans representing a larger proportion of the
global Internet population."
The Ipsos-Reid study also
found that in some parts of the world, there are
simply not enough access opportunities to go around.
In other words, there are more adults with the
intention of going online than there are adults with
Internet access. These countries include South Korea
and urban markets in Malaysia, India, Mexico and
South Africa.
"Far from being dead, the
Internet has a large growth potential everywhere,
but progress is destined to be slower than its most
enthusiastic advocates might have envisioned a few
years ago," Cruikshank said.
To expand the reach of the Web
in developing countries, Cruikshank says that public
venues such as libraries, schools, offices and
Internet cafés will have to play a more crucial
role. Compared to other widespread technologies, the
Internet is still a long way off in many of the
world's most populated areas. Ipsos-Reid found that
98 percent of the respondents to its survey own a
television, 51 percent own a cell phone, 48 percent
own a home computer, but only 36 percent have home
Internet access.
Biggest
Reasons for Not Using Internet
Among Internet Non-Intenders |
| No need for it |
40% |
| Don't have a computer |
33% |
| Not interested in it |
25% |
| Don't know how to use
it |
16% |
| Cost (general) |
12% |
| Not enough time to use
it |
8% |
| Not able/too old |
7% |
| Don't know how to get
it |
3% |
| Current PC/terminal
can't access Web |
2% |
| Content not of
interest/use/relevant |
2% |
| Not my choice/decision
at work |
2% |
| Content not in my
language |
1% |
| Cost for Internet
ISP/subscription/access costs |
1% |
| Cost -- local telephone
and toll service charges |
1% |
| All other responses |
4% |
| Unsure |
2% |
| Source:
Ipsos-Reid |
|